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Basic Stability in Service systems
DownloadArticle written by Barry Pappot CChL® on the stability of processes in service environments.
Kwaliteitskrant December
DownloadEverybody knows Lean, but not everyone applies it like they should. "The real challenge is to have the patience to reach fundamental improvements." In this article from the 'Kwaliteitskrant', december 2011 edition (in dutch), both Luc Van Landeghem, president of IIBLC®, and Hendrik Van Landeghem, professor at the Ghent university, give their opinion about Lean.
Mensen maken Lean
DownloadArticle written by Norbert D'hiet, member of the IIBLC® Content Committee, about Lean and the important role of the employee (Dutch)
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